Why isn’t my account syncing with Outlook on Windows?.Resolve Outlook Sync Issues – Fix Outlook Folders Not Syncing

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
If so, contact the manufacturer’s technical support to find a way to access your email without disabling their software.
 
 

[SOLVED] Outlook sync issue – Microsoft Q&A.Terminated in error found in Sync Issues log files – Outlook | Microsoft Learn

One of the advantages of Teams is its ability to integrate with OneDrive to synchronize folders and files to your local computer. Before we begin : The instructions and descriptions below require that the most recent local versions of Teams and OneDrive are installed on your computer. You must already be a member of a Team for this to work. As you build your Team, you will create a variety of Channels. Our mail server is office and cloud based but our staff have Outlook installed on their laptops and connect to the cloud to get email.

For instance there is a folder on her old laptop that has 17 emails in her managers inbox and 4 older emails in the online archive for her manager as they are over 2 years old.

Further to this issue, she now reports her manager sent an email and instead of it showing up in the asssitants sent items as it normally would, its stuck in the outbox on her old laptop, her new laptop and even her mobile phone.

So it appears we have essentially 2 different sync issues now as Originally I thought just the new laptop was not working right.

Is there a lot of items and lots of folders in the delegate mailbox? I’ve seen major sync issues in the past with shared mailboxes when there are over a certain number of folders, and some of the folders then stop syncing properly.

This was in Outlook Microsoft acknowledged the issue in a support case and we tried temporarily converting the mailbox to a user mailbox with a licence and logging into it inside Outlook properly no delegation which fixed the issue.

I know this delegated access is required, but what happens if you add the managers mailbox to Outlook using their credentials? It may be easier to do this under a separate Outlook profile. Do the items sync now? If so, what happens if you reduce the amount of data to cache on the delegated version of the mail? Doing that solves a variety of shared folder issues for us. The delegate mailbox is of a senior manager and there are many folders so that could be part of the issue but the strange thing is her old laptop has synced well.

The sent email synced up this morning at least. I have removed the mailbox from her outlook and we will re add it and see if it syncs better this time. However, it seems outlook spy doesn’t work for these folders. Any help would be appreciated, I have several email accounts and I want to be able to see all the folders without scrolling. The amount of space these folders waste is just ridiculous.

I found a similar thread which talks about how to hide Sync Issues Folder. In addition, which also may be that you click the Folder in Navigation tab as the following screenshot:. However, Search folders and Groups are the features of Outlook, they don’t seem to be able to be removed. Sign up to join this community. The best answers are voted up and rise to the top. Stack Overflow for Teams — Start collaborating and sharing organizational knowledge.

Create a free Team Why Teams? Learn more. Ask Question. If you’ve connected your Outlook. To fix the issue, go to your Outbox and then open the stuck email messages. Start with the oldest message first. You can then try to send the message again.

To learn more about attaching files to messages in Outlook for Windows, see Attach a file to an email in Outlook for Windows. If you’re having trouble receiving or sending messages from your mobile device, try removing the device in the Outlook. In the list of connected mobile devices, select your phone, and then select Remove.

To get support in Outlook. If the self-help doesn’t solve your problem, scroll down to Still need help? To contact us in Outlook. If you can’t sign in, click here. To get help and troubleshoot other Microsoft products and services, enter your problem here.

Post questions, follow discussions and share your knowledge in the Outlook. Mobile devices options on Outlook. Fix Outlook. Choose Save. Check if email forwarding is enabled.

Let them know that: Their email isn’t being delivered to Outlook. If you receive a message that you’ve reached the daily message limit, try the following: Save your email as a draft and send it the next day. Go to your Microsoft account security page , select Update info , and add the following security info to your account: Phone number: Select Add security info. In the dialog box, enter your phone number.

Select Next and follow the on-screen instructions. Alternate email address: Select Add security info. Enter an alternate email address. Two-step verification: Select Set up two-step verification. Enter your password, and select Sign in. Reconnect your Outlook. Sign in to Outlook. Select Save.

Go to your mobile device and power it off completely. Restart your mobile device after a few seconds, and then sync your mailbox again. Need more help?